Return and Exchange Policy

If you received a product other than the one you ordered or the requested product was correct but defective or damaged, you have the right to request the product to be returned or exchanged within 14 days from the delivery date, provided that the product is in the same condition and in its original packaging and has not been used.

All makeup products related to eyes are non refundable. It is for your safety.

To request an exchange or return, send an email to exchange@cosmovalley.com or a message to our social media channels.

A refund will be given within 2-5 working days for the same payment method you have made.